1. No Return of Delivered Food
As food items are perishable, we do not accept returns once the order has been delivered.
2. Refunds for Wrong or Damaged Orders
You may request a refund if:
You received the wrong item
The food was spilled, damaged, or not packed properly
The order was missing items
You must report the issue within 15 minutes of delivery with clear proof (photo/video).
3. Restaurant Quality Issues
If the issue is related to taste, spice, quantity, or restaurant preparation quality:
Refunds depend on restaurant approval
We will assist in coordinating with the restaurant for resolution
4. Late Delivery Refunds
If your order is delayed significantly beyond the expected delivery time, and the delay is not due to:
Traffic
Weather
Festival rush
High order volume
You may be eligible for a partial or full refund.
5. Cancellation Refunds
You will receive a refund if:
You cancel before the restaurant starts preparing your food
After preparation begins, the order cannot be cancelled, and refunds may not apply.
6. Payment Refund Timeline
Approved refunds will be processed within:
3–7 business days for online payments
Refund time may vary depending on your bank or payment provider.
7. Non-Refundable Situations
Refunds will not be issued for:
Wrong address shared by the customer
Customer unavailable at delivery location
Change of mind after food is prepared or delivered
Complaints raised hours after delivery
8. Contact for Refund Support
For any refund request, contact our support team with your order ID and issue details.